Ace Hardware Ranks Highest in Customer Satisfaction by J.D. Power
The world’s largest retailer-owned hardware cooperative has achieved this ranking 12 out of the last 13 years
Ace Hardware ranked “Highest in Customer Satisfaction among Home Improvement Retail Stores” in a tie in the J.D. Power 2019 U.S. Home Improvement Retailer Satisfaction StudySM. Since J.D. Power began surveying the home improvement industry in 2007 Ace Hardware has achieved this ranking 12 out of the last 13 years.
The 2019 J.D. Power study is based on responses from nearly 2,433 consumers who have purchased home improvement products or services over the past 12 months. Ace ranked highest among major retailers with an overall satisfaction index score of 840 on a 1000-point scale. According to surveyed consumers, Ace performs particularly well in the category of Staff and Service.
This year’s score is based on overall performance in five areas: Merchandise, Price, Sales and Promotions, Staff and Service, and Store Facility.
"Receiving this recognition from J.D. Power and our customers once again is a tremendous honor. We are humbled to receive this award which reflects our Ace owners’ passion for their neighbors and the outstanding service they and their red-vested heroes seek to provide every customer, every time.”
Ace Hardware is the largest retailer-owned hardware cooperative in the world with more than 5,200 locally owned and operated hardware stores in approximately 70 countries. Headquartered in Oak Brook, Ill., Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and have distribution capabilities in Ningbo, China; Colon, Panama; and Dubai, United Arab Emirates. Since 1924, Ace has become a part of local communities around the world and known as the place with the helpful hardware folks. For more information on Ace, visit acehardware.com or the company newsroom at newsroom.acehardware.com.
Ace Hardware received the highest numerical score among retail stores in the syndicated J.D. Power 2019 Home Improvement Retailer Satisfaction StudySM based on 2,433responses from 5 stores measuring experiences and perceptions of consumers surveyed January and February 2019. Your experiences may vary. Visit jdpower.com