Ace Hardware ranks Highest in Customer Satisfaction by J.D. Power nine years in a row.
The J.D. Power 2015 U.S. Home Improvement Retailer Store Satisfaction StudySM ranked Ace Hardware “Highest in Customer Satisfaction among Home Improvement Retail Stores” for the ninth year in a row. Ace has captured this ranking every year since J. D. Power began surveying the home improvement industry nine years ago.
The J.D. Power study is based on responses from nearly 3,000 consumers who purchased home improvement products or services in the previous 12 months. Ace Hardware ranked highest among major retailers with an overall satisfaction index score of 807 on a 1,000-point scale. According to consumers, Ace performs particularly well in the categories of staff and service, as well as store facility.
The score is based on performance in five areas: merchandise, price, sales and promotions, staff and service, and store facility.
“We are honored and humbled to receive this recognition for an unprecedented ninth year in a row,” said John Venhuizen, President and CEO, Ace Hardware Corporation. “We believe we've been blessed to be in the business of serving others. Recognition like this from J.D. Power motivates the Ace enterprise to work even more diligently to amaze our customers and better serve our neighbors,” Venhuizen said.
Earlier this year Ace Hardware launched the Ace Center for Excellence, a new division designed to share the strategies and key principles of the brand’s commitment to customer service with businesses and organizations around the world. The Ace Center for Excellence aims to help companies improve upon their customer experience based on Ace’s award-winning approach through customized solutions, such as keynotes and workshops. For more information, visit acecenterforexcellence.com.
Disclaimer: Ace Hardware received the highest numerical score among retail stores in the proprietary J.D. Power 2015 Home Improvement Retail Store StudySM. Study based on responses from 2,994 consumers measuring six stores and opinions of consumers who purchased a home improvement product or service within the previous 12 months. Proprietary study results are based on experiences and perceptions of consumers surveyed January-February 2015. Your experiences may vary. Visit jdpower.com.
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For more than 90 years, Ace Hardware has been known as the place with the helpful hardware folks in thousands of neighborhoods across America, providing customers with a more personal kind of helpful. In 2015, Ace ranked "Highest in Customer Satisfaction with Home Improvement Retail Stores, Nine Years in a Row," according to J.D. Power. With more than 4,800 hardware stores locally owned and operated across the globe, Ace is the largest retailer-owned hardware cooperative in the world. Headquartered in Oak Brook, Ill., Ace and its subsidiaries currently operate 17 distribution centers in the U.S. and also have distribution capabilities in Shanghai, China; Panama City, Panama; and Dubai, United Arab Emirates. Its retailers' stores are located in all 50 states, the District of Columbia and approximately 60 countries. For more information on Ace, visit www.acehardware.com.